Client Defect Entry Tool:
With the client defect entry tool your clients can easily
submit feature requests, suggestions and defects via
the Internet. If your projects are client specific,
a URL can be generated so your clients only see the
projects you assign them to. For all other projects,
a generic form is used that will also gather important
client information such as email address, phone number
and name.
Peer Review:
Peer reviews assist you in managing the overall quality
of your employees work. For each suggestion, feature
or defect entered, a peer review can be performed and
reports can be later generated to review the employee's
performance. Any number of questions can be generated
for the reviews, each with rating (e.g. A rating from
1 to 10). The report will show each question and give
an average rating for the scope of the project. The
reports will also show actual vs. estimated time to
completion.
File Attachments:
File attachments can help your employees better understand
the task at hand. When submitting a feature, suggest
or defect, any number and type of files can be attached.
When the employee is ready to review his assigned task,
these files can be opened directly from the application.
Custom Security:
Custom security allows you to limit employee's interaction
with the software and protect vital information. By
creating security groups and assigning them to employees,
you can limit read, modify and delete access to each
view.
Email Notification:
Email notification features keep everyone informed on
the status of the project. When a new defect is submitted,
an email is sent to the assigned employee informing
them of the entry. When a defect has been modified and/or
completed, emails can be sent to any number of employees,
automatically, to inform them of the change. When a
client submits a defect via the client defect entry
tool, an email is sent to the project manger to inform
them of the new entry and a confirmation email is sent
back to the client letting them know there entry has
been received.
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